Refund policy

# Refund and Return Policy — Gizland

We want you to love your DIY wooden puzzle toys and STEM learning kits. If something isn't right, here's how returns and refunds work.

**Return window:** Returns and exchanges are accepted within 30 days of delivery.

**Condition:** Items must be unused, in their original packaging, and in resalable condition.

**Return shipping:** The customer pays return shipping unless the item arrived faulty, damaged, or incorrect, in which case Gizland covers the cost.

**Processing time:** Because Gizland's orders are fulfilled by third-party suppliers, please allow 3 to 5 business days of supplier processing time before your return is inspected.

**Refunds:** Once approved, refunds are issued to your original payment method within 5 to 10 business days.

**Non-returnable items:** [list any items you do not accept returns on, e.g. clearance/final-sale items, if any]

**Damaged or incorrect items:** If your order arrived faulty, damaged, or incorrect, contact us within [your damage-claim window, e.g. 7 days of delivery] with photos so we can resolve it quickly.

**How to start a return:** Email support@gizland.com with your order number and reason for return.

**Exchanges:** [state whether you offer direct exchanges, or only refunds + a new order]

Questions about this policy? Contact us at support@gizland.com.